Help Desk

Help Desk

Iowa Central’s help desk is a centralized location for support with media, information services, technology related phone calls and walk-in assistance with technology. The Help Desk also offers computer repair including virus/spyware removal and hardware repair for Iowa Central Student and Staff ONLY. There is a minimal fee plus the cost of any parts for any issue that cannot be fixed within 5 minutes.

Hours:
Monday - Thursday from 7:30 a.m. to 8:00 p.m., and Fridays from 7:30 a.m. until 4:30 p.m.

Phone Number:
1-800-362-2793, ext. 1111 or 515-574-1111

Where to Find Us:
You can find the help desk office in the north end of the Student Support Services building in Room 109. Click here to see a site map of the college to find the building.

Email Address:
help@iowacentral.edu

Help Desk (Online Students)

Iowa Central’s online help desk provides technical support to anyone having technical difficulties with online course(s). Students can call and leave a detailed message and the online help desk will respond within 24 business hours. Students can also send an e-mail or submit a trouble ticket. Please be as descriptive as possible in when leaving any type of message.  To assist students in time conversion, go to http://www.timeanddate.com/worldclock/ and click on Minneapolis (Iowa has the same time as Minneapolis). If you have curriculum needs or you need help with class, please contact your instructor.

Students can search the knowledgebase for answers to any questions, or contact us using one of options below.

Help Desk Knowledgebase:
http://des.iowacentral.com:8080/hesk/knowledgebase.php

Hours:
Monday - Sunday 7:00 a.m. to 8:00 p.m. Central Standard Time

Phone Number:
1-866-895-2456, ext. 1100 or 515-574-1100

Where to Find Us:
Students can find the help desk in the Distance Learning Office which is located in the north end of the Student Support Services building in Room 101. Click here to see a site map of the college to find the building.

Submit a Trouble Ticket:
http://des.iowacentral.com:8080/hesk/

Email Address:
HELPDESK@iowacentral.edu

SkyFex:
http://www.skyfex.com/client